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Consumer Financial Protection Bureau

1700 G Street NW., Washington, DC 20552

202-435-7000
http://www.consumerfinance.gov

Office of the Director

Office of the Director
DIRECTORKathleen L. Kraninger
Deputy DirectorBrian Johnson, Acting

Chief Communications Officer / SpokespersonJohn Czwartacki
Chief of StaffKirsten Sutton
Principal Policy DirectorBrian Johnson

ASSOCIATE DIRECTOR
Equal Opportunity and FairnessAlthea Kireilis
ASSISTANT DIRECTORS
Civil RightsM. Stacey Bach
Minority and Women Inclusion(vacancy)
https://www.consumerfinance.gov/about-us/the-bureau/about-director/
Administrative Law JudgeChristine Kirby
OmbudsmanWendy Kamenshine

Consumer Education and Engagement Division

Consumer Education and Engagement Division
Policy Associate DirectorSheila Greenwood
Associate DirectorGail Hillebrand

ASSISTANT DIRECTORS
Community AffairsDaniel Dodd-Ramirez
Consumer EngagementGene Koo
Consumer ResponseChristopher Johnson
Financial EducationJanneke Ratcliffe
Financial Education—Students and Young Consumers(vacancy)
Older AmericansStacy Canan
Servicemember AffairsPatrick Campbell, Acting
https://www.consumerfinance.gov/about-us/the-bureau/bureau-structure/consumer-education-engagement

External Affairs Division

External Affairs Division
Policy Associate DirectorAnthony Welcher
Associate DirectorZixta Martinez

ASSISTANT DIRECTORS
Advisory Board and CouncilsDelicia Hand
Financial Institutions and Business LiaisonDaniel Smith
Intergovernmental AffairsCheryl Parker Rose
Legislative AffairsCatherine Galicia
Public Engagement and Community LiaisonKeo Chea
https://www.consumerfinance.gov/about-us/the-bureau/bureau-structure/external-affairs

Legal Division

Legal Division
General CounselMary McLeod
Principal Deputy General CounselRichard Lepley

DEPUTY GENERAL COUNSELS
General Law and EthicsSonya White
Law and PolicyStephen Van Meter
Litigation and OversightJohn Coleman
https://www.consumerfinance.gov/about-us/the-bureau/bureau-structure/legal

Operations Division

Operations Division
Chief Operating OfficerKate Fulton, Acting

CHIEF OFFICERS
Administrative OfficerMartin Michalosky
Human CapitalJeffrey Sumberg
InformationJerry Horton
FinancialElizabeth Reilly
ProcurementDavid Gragan
https://www.consumerfinance.gov/about-us/the-bureau/bureau-structure/operations

Research, Markets, and Regulations Division

Research, Markets, and Regulations Division
Policy Associate DirectorThomas Pahl
Associate DirectorDavid Silberman

ASSISTANT DIRECTORS
Card, Payment and Deposit MarketsWilliam Wade-Gery
Consumer Lending, Reporting and Collection MarketsJohn McNamara
Mortgage MarketsMark McArdle
Small Business Lending MarketsGrady Hedgespeth
RegulationsKelly Cochran
ResearchRon Borzekowski
https://www.consumerfinance.gov/about-us/the-bureau/bureau-structure/research-markets-regulation

Supervision, Enforcement and Fair Lending Division

Supervision, Enforcement and Fair Lending Division
Policy Associate DirectorEric Blankenstein
Associate DirectorChristopher D'Angelo

ASSISTANT DIRECTORS
EnforcementKristen Donoghue
Fair Lending and Equal OpportunityPatrice Ficklin
Supervision ExaminationsPaul Sanford
Supervision PolicyPeggy Twohig

REGIONAL DIRECTORS
Midwest regionJohn Schroeder
Northeast regionMitchell Kent
Southeast regionJames L. Carley
West regionEdwin Chow
https://www.consumerfinance.gov/about-us/the-bureau/bureau-structure/supervision-enforcement-fair-lending

Office of Inspector General

Office of Inspector General
Inspector GeneralMark Bialek
https://oig.federalreserve.gov/the-inspector-general.htm

The above list of key personnel was updated 12–2018.

The above list of key personnel was updated 12–2018.

The Consumer Financial Protection Bureau (CFPB) helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.

The Consumer Financial Protection Bureau (CFPB) is an independent Federal agency established by title X of the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2012 (12 U.S.C. 5491). The CFPB is headed by a Director whom the President appoints and the Senate confirms.

Activities

The Bureau regulates the offering and provision of consumer financial products and services under Federal consumer financial laws. It gives consumers the information they need to understand the terms of their agreements with financial companies. It also makes regulations and guidance as clear and streamlined as possible so providers of consumer financial products and services can understand and follow the rules without assistance.

The CFPB's principal activities center on writing rules, supervising companies, and enforcing Federal consumer financial protection laws; restricting unfair, deceptive, or abusive acts or practices; taking consumer complaints; promoting financial education; researching consumer behavior; monitoring financial markets for new risks to consumers; and enforcing laws that prohibit discrimination and other unfair treatment in consumer finance.

http://www.consumerfinance.gov/the-bureau

Sources of Information

Blog

The CFPB maintains a blog on its website.

https://www.consumerfinance.gov/about-us/blog/?filter_blog_category=At+the+CFPB&filter_range_date_gte=&filter_range_date_lte=

Bureau Structure / Organizational Chart

The "Bureau Structure" web page offers visitors a two-dimensional representation of the CFPB's organizational structure, which also includes the names of officials filling key leadership positions.

https://www.consumerfinance.gov/about-us/the-bureau/bureau-structure

Business Opportunities

Information on doing business with the CFPB is available online.

http://www.consumerfinance.gov/doing-business-with-us

Career Opportunities

The CFPB posts new job openings online, as well as information on the application process and opportunities for students and recent graduates.

http://www.consumerfinance.gov/about-us/careers | Email: jobs@consumerfinance.gov

In 2018, the CFPB ranked 26th among 27 midsize Government agencies in the Partnership for Public Service's Best Places To Work Agency Rankings.

https://bestplacestowork.org/rankings/detail/FRFT

Consumer Help

The CFPB forwards financial product or service complaints to the company offering the product or service and then works to get an appropriate response. A form for filing a complaint and a searchable complaint database are accessible online. Assistance by phone is available on weekdays, excluding Federal holidays, 8 a.m.–8 p.m., eastern standard time. Phone, 855-411-2372. TTY/TDD, 855-729-2372.

http://www.consumerfinance.gov/complaint

Data

The CFPB publishes research and posts consumer financial marketplace information online.

http://www.consumerfinance.gov/data-research

Educational Resources

Resources for educators, librarians, parents, and those who manage someone else's money are available online.

http://www.consumerfinance.gov/adult-financial-education

Fraud / Scams

The CFPB's online resources can help consumers prevent, recognize, and report scams and fraud.

https://www.consumerfinance.gov/consumer-tools/fraud

Freedom of Information Act (FOIA)

A FOIA request may be submitted by email, fax, or letter. The CFPB recommends using email for making a submission.

http://www.consumerfinance.gov/foia-requests/submit-request | Email: CFPB_FOIA@consumerfinance.gov

Frequently Asked Questions (FAQs)

The CFPB website has clear and impartial answers to hundreds of financial questions. The topics covered include auto loans, bank accounts and services, credit cards, credit reports and scores, debt collection, families and money, money transfers, mortgages, payday loans, prepaid cards, and student loans.

https://www.consumerfinance.gov/ask-cfpb | Email: info@consumerfinance.gov

Home Mortgage Disclosure Act (HMDA)

The CFPB's website features a 3-minute video that explains the purpose of the HMDA.

https://www.consumerfinance.gov/data-research/hmda

Invite the CFPB

Send an email to invite a CFPB employee to contribute to a publication or participate in a discussion, forum, or other event.

Email: invitations2cfpb@consumerfinance.gov

In Your Language

In the United States, the most widely spoken foreign languages are Chinese, French, Haitian Créole, Korean, Spanish, Tagalog (Filipino), and Vietnamese. To help those who speak these languages, the CFPB provides information in them for accessing common products and making basic transactions. Assistance by phone is available in more than 180 languages. Phone, 855-411-2372.

https://www.consumerfinance.gov/language

Newsroom

Blog posts, press releases, and speeches are accessible online. An online subscription form is available to receive press releases via email.

http://www.consumerfinance.gov/about-us/newsroom

Open Government

The CFPB supports the Open Government initiative by promoting the principles of collaboration, participation, and transparency.

http://www.consumerfinance.gov/open-government

Organizational Chart

The CFPB is currently revising its organizational chart.

https://www.consumerfinance.gov/about-us/the-bureau/bureau-structure/

Plain Writing

CFPB editors and writers apply plain language principles in all of their consumer-oriented materials. They want to know if something on the CFPB website or in its printed materials is unclear.

http://www.consumerfinance.gov/plain-writing | Email: CFPB_Plain_Writing_Act@consumerfinance.gov

Publications

CFPB publications, in English and Spanish, may be ordered in bulk online.

http://promotions.usa.gov/cfpbpubs.html

Social Media

The CFPB maintains a Facebook account.

https://www.facebook.com/CFPB

The CFPB tweets announcements and other newsworthy items on Twitter.

https://twitter.com/cfpb

The CFPB posts videos on its YouTube channel.

https://www.youtube.com/user/cfpbvideo

Whistleblowers

The CFPB wants to know about companies that may be breaking Federal consumer financial laws. A current or former employee of such a company, an industry insider who knows of such a company, or a competitor being unfairly undercut by such a company—people like these should report alleged violations to the CFPB. Phone, 855-695-7974.

http://www.consumerfinance.gov/blog/the-cfpb-wants-you-to-blow-the-whistle-on-lawbreakers | Email: whistleblower@cfpb.gov
http://www.consumerfinance.gov/contact-us | Email: info@consumerfinance.gov

For further information, contact the Consumer Financial Protection Bureau, 1700 G Street NW., Washington, DC 20552. Phone, 202-435-7000.