Getting Started

To begin searching within the
Government Manual simply type in a keyword or phrase to find your match.

The Consumer Financial Protection Bureau did not meet the publication deadline for submitting updated information of its activities, functions, and sources of information as required by the automatic disclosure provisions of the Freedom of Information Act (5 U.S.C. 552(a)(1)(A)).

Consumer Financial Protection Bureau

1700 G Street NW., Washington, DC 20552

202-435-7000
http://www.consumerfinance.gov

DIRECTOR Richard Cordray
Deputy Director David Silberman, Acting


Administrative Law Judge Christine Kirby

Assistant Director, Card Markets William Wade-Gery
Assistant Director, Communications Jennifer Howard
Assistant Director, Community Affairs Chris Vaeth
Assistant Director, Consumer Engagement Gene Koo
Assistant Director, Deposits, Liquidity Lending, and Reporting Markets Gary Stein, Acting
Assistant Director, Enforcement Anthony Alexis
Assistant Director, Fair Lending and Equal Opportunity Patrice Ficklin
Assistant Director, Financial Education Janneke Ratcliffe
Assistant Director, Financial Empowerment Daniel Dodd-Ramirez
Assistant Director, Installment Lending and Collections Markets Jeffrey Langer
Assistant Director, Intergovernmental Affairs Cheryl Parker Rose
Assistant Director, Legislative Affairs Catherine Galicia
Assistant Director, Mortgage Markets Patricia McClung
Assistant Director, Office of Civil Rights M. Stacey Bach
Assistant Director, Office of Consumer Response Christopher Johnson
Assistant Director, Office of Equal Opportunity and Fairness Stuart Ishimaru
Assistant Director, Office of Financial Institutions and Business Liaison Daniel Smith
Assistant Director, Office of Minority and Women Inclusion Stuart Ishimaru
Assistant Director, Office of Supervision Examinations Paul Sanford
Assistant Director, Office of Supervision Policy Peggy Twohig
Assistant Director, Older Americans Nora Dowd Eisenhower
Assistant Director, Regulations Kelly Cochran
Assistant Director, Research Ron Borzekowski
Assistant Director, Servicemember Affairs Hollister Petraeus
Assistant Director, Students Seth Frotman

Associate Director, Consumer Education and Engagement Gail Hillebrand
Associate Director, External Affairs Zixta Martinez
Associate Director, Research, Markets and Regulations David Silberman
Associate Director, Supervision, Enforcement, and Fair Lending David Bleicken, Acting

Chief Administrative Officer Suzanne Tosini
Chief Financial Officer Stephen Agostini
Chief Human Capital Officer Jeffrey Sumberg
Chief Information Officer Ashwin Vasan
Chief of Staff Christopher D'Angelo
Chief Operating Officer Sartaj Alag
Chief Procurement Officer David Gragan

Deputy General Counsel, General Law and Ethics Richard Lepley
Deputy General Counsel, Law and Policy Stephen Van Meter
Deputy General Counsel, Litigation and Oversight To-Quyen Truong

General Counsel Mary McLeod
Ombudsman Wendy Kamenshine
Principal Deputy General Counsel (vacancy)
Staff Director, Consumer Advisory Board and Councils Delicia Hand

The Consumer Financial Protection Bureau (CFPB) helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.

The Consumer Financial Protection Bureau (CFPB) is an independent Federal agency established by title X of the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2012 (12 U.S.C. 5491). The CFPB is headed by a Director whom the President appoints and the Senate confirms.

Activities

The Bureau regulates the offering and provision of consumer financial products and services under Federal consumer financial laws. It gives consumers the information they need to understand the terms of their agreements with financial companies. It also makes regulations and guidance as clear and streamlined as possible so providers of consumer financial products and services can understand and follow the rules without assistance.

The CFPB's principal activities center on writing rules, supervising companies, and enforcing Federal consumer financial protection laws; restricting unfair, deceptive, or abusive acts or practices; taking consumer complaints; promoting financial education; researching consumer behavior; monitoring financial markets for new risks to consumers; and enforcing laws that prohibit discrimination and other unfair treatment in consumer finance.

http://www.consumerfinance.gov/the-bureau

Sources of Information

Business Opportunities

Information on doing business with the CFPB is available online.

http://www.consumerfinance.gov/doing-business-with-us

Consumer Help

The CFPB forwards financial product or service complaints to the company offering the product or service and then works to get an appropriate response. A form for filing a complaint and a searchable complaint database are accessible online. Assistance by phone is available on weekdays, excluding Federal holidays, 8 a.m.–8 p.m., eastern standard time. Phone, 855-411-2372. TTY/TDD, 855-729-2372.

http://www.consumerfinance.gov/complaint

The CFPB posts clear, impartial answers to financial questions on its Web site.

http://www.consumerfinance.gov/askcfpb | Email: info@consumerfinance.gov

Data

The CFPB publishes research and posts consumer financial marketplace information online.

http://www.consumerfinance.gov/data-research

Educational Resources

Resources for educators, librarians, parents, and those who manage someone else's money are available online.

http://www.consumerfinance.gov/adult-financial-education

Employment

The CFPB posts new job openings online, as well as information on the application process and opportunities for students and recent graduates.

http://www.consumerfinance.gov/about-us/careers | Email: jobs@consumerfinance.gov

Freedom of Information Act (FOIA)

A FOIA request may be submitted by email, fax, or letter. The CFPB recommends using email for making a submission.

http://www.consumerfinance.gov/foia-requests/submit-request | Email: CFPB_FOIA@consumerfinance.gov

Newsroom

Blog posts, press releases, and speeches are accessible online. An online subscription form is available to receive press releases via email.

http://www.consumerfinance.gov/about-us/newsroom

Open Government

The CFPB adheres to Open Government policies.

http://www.consumerfinance.gov/open-government

Plain Writing

CFPB editors and writers apply plain language principles in all of their consumer-oriented materials. They want to know if something on the CFPB Web site or in its printed materials is unclear.

http://www.consumerfinance.gov/plain-writing | Email: CFPB_Plain_Writing_Act@consumerfinance.gov

Publications

CFPB publications, in English and Spanish, may be ordered in bulk online.

http://promotions.usa.gov/cfpbpubs.html

Whistleblowers

The CFPB wants to know about companies that may be breaking Federal consumer financial laws. A current or former employee of such a company, an industry insider who knows of such a company, or a competitor being unfairly undercut by such a company—people like these should report alleged violations to the CFPB. Phone, 855-695-7974.

http://www.consumerfinance.gov/blog/the-cfpb-wants-you-to-blow-the-whistle-on-lawbreakers | Email: whistleblower@cfpb.gov
http://www.consumerfinance.gov/contact-us | Email: info@consumerfinance.gov

Developed by: Government Printing Office | Digital Media Services (DMS)